Data Management
Organized and systematic handling of your customer's information throughout its lifecycle – from the first point of contact to onboarding. This includes processes for collection, storage, processing, and retrieval, ensuring data quality, security, and accessibility for effective decision-making.
Via our customer portal, batch or API we can link all data back to CRM’s and internal databases and guide the flow of data in your organization.
Data Enrichment
Our data enrichment service enhances your existing data by adding valuable information, ensuring accuracy, and refining details. We add value to your datasets with up-to-date, relevant data such as newer and more accurate contact information - providing a foundation for improved decision-making and customer interactions, which ultimately increase sales. Couples with our CPaaS solutions we ensure contact-ability and interactions increase by over 40%.
Validation
Validating information before using it in your business offers a range of significant benefits, especially when it comes to data accuracy in industries where lots of contact information is used for selling, such as call centre-driven sales and bulk communication tools. In essence, the benefit of validating information before using it in your business is mainly accuracy and efficiency but includes improved cost savings, increased sales, enhanced customer engagement and compliance. Validating data is a foundational practice that contributes to your organisation's overall success and effectiveness and general data management practices.
CPaaS
Communication Platform as a Service. It's a cloud-based platform that provides a set of communication services and APIs (Application Programming Interfaces) that developers can use to integrate real-time communication features into their applications or services. We are platinum partners of Infobip and offer their solution as an omnichannel integrated tool.